Refund policy

Return and Refund Policy

We accept eligible return requests within 30 days of delivery.

Because our books are pre-owned, they may show normal signs of age or previous use. These details will be disclosed through product descriptions and photographs whenever possible. Normal wear that was disclosed before purchase is not considered damage.

Return eligibility

To qualify for a return:

- The item must be in the same condition in which it was received.
- No additional writing, damage, stains, odors, or other alterations may have been added after delivery.
- A receipt or other proof of purchase is required.
- Items marked “Final Sale” are not returnable.

To request a return, email ksurprenant84@gmail.com with your order number and reason for the return. Please include photographs if the item arrived damaged or differs significantly from its description.

Approved returns will receive return instructions and the appropriate return address by email. Items sent back without prior approval may not be accepted. 

Return shipping

Customers are responsible for return shipping costs when returning an eligible item because of preference or a change of mind. Original shipping charges are nonrefundable.

If we sent the wrong item, the item arrived damaged in transit, or its condition differs significantly from the listing, Rustic Readers Bookstore will provide return instructions and cover reasonable return-shipping costs when a return is required.

Damaged, incorrect, or misrepresented items

Please inspect your order when it arrives. Contact us promptly at ksurprenant84@gmail.com if your order is damaged, incorrect, or materially different from its description. We will review the issue and work with you toward an appropriate resolution.

Exchanges

Many of our books are one-of-a-kind, so an identical replacement may not be available. When possible, we will help you select another available book. Otherwise, an approved item may be returned and a separate purchase made.

Non-returnable items

We cannot accept returns for:

- Gift cards
- Digital products
- Personalized or special-order items
- Items marked “Final Sale”
- Items altered or damaged after delivery

These limitations do not affect any rights that may apply under applicable law.

Order cancellations

Orders may be canceled before fulfillment begins. Once an order has shipped, it cannot be canceled and must follow the return process above.

Refunds

We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to the original payment method, generally within seven business days. Your bank or card provider may require additional time to post the credit.

For questions about a return or refund, contact ksurprenant84@gmail.com.