Shipping policy

Shipping Policy

Thank you for shopping with Rustic Readers Bookstore. We carefully package every order to help your books arrive safely.

Order processing

Orders are generally processed and shipped within 2–3 business days after payment is confirmed. Business days do not include weekends or federal holidays.

During live sales, promotions, severe weather, or periods of high order volume, processing may take slightly longer. If an unexpected delay prevents us from shipping within the promised timeframe, we will contact you with an updated shipping estimate and the option to cancel for a full refund.

Shipping area

We currently ship to valid addresses within the United States. International shipping is not currently available.

Local pickup may be offered at checkout when available. Customers will receive instructions when an order is ready. Please wait for confirmation before arriving for pickup.

USPS Media Mail

Eligible book orders are normally shipped through USPS Media Mail. Estimated transit time is approximately 2–8 business days after USPS accepts the package, although delivery dates are not guaranteed.

Media Mail packages may be opened and inspected by USPS. Only qualifying media can be shipped using this service. Orders containing merchandise that does not qualify for Media Mail may be shipped using another appropriate service.

Shipping prices are calculated according to the order’s weight and the shipping option selected at checkout.

Expedited shipping

When expedited shipping is available, it will appear as an option during checkout. Selecting expedited shipping changes the carrier transit time but does not eliminate the normal order-processing period.

Tracking

Tracking information will be emailed when your shipping label is created. Tracking may take up to 48 hours to update after the package is accepted by the carrier.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Please email ksurprenant84@gmail.com immediately if an address needs to be corrected.

Once an order has shipped, we may be unable to change its destination. Additional postage required to resend an order returned because of an incorrect or incomplete address may be charged to the customer.

Delayed, lost, or damaged packages

Carrier delays may occur due to weather, holidays, inspections, or other circumstances outside our control.

If tracking has not updated for an extended period, or your package appears lost, contact us at ksurprenant84@gmail.com

Shipping Policy

Thank you for shopping with Rustic Readers Bookstore. We carefully package every order to help your books arrive safely.

Order processing

Orders are generally processed and shipped within 2–3 business days after payment is confirmed. Business days do not include weekends or federal holidays.

During live sales, promotions, severe weather, or periods of high order volume, processing may take slightly longer. If an unexpected delay prevents us from shipping within the promised timeframe, we will contact you with an updated shipping estimate and the option to cancel for a full refund.

Shipping area

We currently ship to valid addresses within the United States. International shipping is not currently available.

Local pickup may be offered at checkout when available. Customers will receive instructions when an order is ready. Please wait for confirmation before arriving for pickup.

USPS Media Mail

Eligible book orders are normally shipped through USPS Media Mail. Estimated transit time is approximately 2–8 business days after USPS accepts the package, although delivery dates are not guaranteed.

Media Mail packages may be opened and inspected by USPS. Only qualifying media can be shipped using this service. Orders containing merchandise that does not qualify for Media Mail may be shipped using another appropriate service.

Shipping prices are calculated according to the order’s weight and the shipping option selected at checkout.

Expedited shipping

When expedited shipping is available, it will appear as an option during checkout. Selecting expedited shipping changes the carrier transit time but does not eliminate the normal order-processing period.

Tracking

Tracking information will be emailed when your shipping label is created. Tracking may take up to 48 hours to update after the package is accepted by the carrier.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Please email ksurprenant84@gmail.com immediately if an address needs to be corrected.

Once an order has shipped, we may be unable to change its destination. Additional postage required to resend an order returned because of an incorrect or incomplete address may be charged to the customer.

Delayed, lost, or damaged packages

Carrier delays may occur due to weather, holidays, inspections, or other circumstances outside our control.

If tracking has not updated for an extended period, or your package appears lost, contact us at ksurprenant84@gmail.com with your order number. We will review the tracking information and assist with the appropriate carrier inquiry.

If an order arrives damaged, please contact us promptly and include photographs of:

- The damaged item
- The shipping package
- The shipping label
- Any visible packaging damage

Please retain the item and its packaging while the issue is reviewed.

Delivered but not received

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact your local post office. If it remains missing, email us so we can help review the situation.

Questions

For shipping questions, contact Rustic Readers Bookstore at ksurprenant84@gmail.com

@gmail.com with your order number. We will review the tracking information and assist with the appropriate carrier inquiry.

If an order arrives damaged, please contact us promptly and include photographs of:

- The damaged item
- The shipping package
- The shipping label
- Any visible packaging damage

Please retain the item and its packaging while the issue is reviewed.

Delivered but not received

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact your local post office. If it remains missing, email us so we can help review the situation.

Questions

For shipping questions, contact Rustic Readers Bookstore at ksurprenant84@gmail.com